Book Your repair

Please fill in the form and place your booking
Choose your model
Describe the fault
Provide details of the device
Provide Your details

Book Your repair

Please fill in the form and place your booking

Your model

Please choose your device from below list
You have selected a non-EU model. This means we are not able to proceed with the repair under warranty. We will raise a quote for your repair. You will be able to pay online or via phone.


Please describe the fault as detailed as you can. We need to be able to replicate the issue to understand the problem and be able to fix it.

Device's details

Please provide details of your device.

Proof of purchase

Please upload a proof of purchase of your device in either jpeg, png or pdf format. The file must be maximum of 5 MB. If you cannot successfully upload it at this moment, please attach it with the device when you are posting for repair.

Your details

Please provide information about yourself below such as how we can contact you, where should we send your device back upon repair completion.
Your address

We will use this address to

  • collect your device from this address (if you select collection in Logistic section)
  • invoice you
  • send your device back to you


Please select the accessories what you are sending alongside with the device.
DO NOT send any SIM- or SD Card with your device, unless the fault is closely related.
If any are received by the Repair Centre, these will be destroyed as in compliance with GDPR


Please select logistic method. How would you like to send your device?
A prepaid label will be generated and sent to you by email. You will need to pack your device and drop it in a nearby Post Office.
DPD will contact you and arrange a collection date and time. Then they will transport your device to us.


There is one or more fields filled in incorrectly. Please scroll up and correct them.
This website and related services are provided by SBE Ltd, which is officially authorised for after-sales services of vivo Mobile Communication Co., Ltd.

Booking confirmation

We have received your repair request successfully!
Your web-reference:
Please make a note as you might use it for tracking your repair.
You should receive an email confirmation shortly
Thank You for Your custom
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